All Keys Lost at Midnight on Rainey Street
A customer left a Rainey Street bar at 11:40pm and discovered her only key — a push-to-start proximity fob — was gone. Her vehicle was on level four of a downtown garage that closed to non-residents at 1am, and she had no spare anywhere.
Vehicle
2021 Toyota RAV4
Location
Downtown Austin
Response
22 minutes
On site
38 minutes on-site
What we did
- 01
Dispatcher triaged the call in 90 seconds and confirmed year, make and model to identify the smart-entry generation.
- 02
Nearest downtown technician was routed with garage-height clearance already confirmed, arriving 22 minutes after the call.
- 03
Ownership verified against registration on her phone plus photo ID before any work began.
- 04
Emergency insert key cut from the VIN to gain mechanical door access, then the proximity fob originated and written to the immobiliser through the OBD port.
- 05
Full memory wipe performed so the missing fob could no longer start or unlock the vehicle.
The result
The customer drove out of the garage at 12:41am, well before the gate restriction. Total cost was roughly 45% below the dealership quote she received the following week, and she added a spare key at a discounted rate two days later.
“I genuinely thought my car was stuck downtown until Monday. Twenty-two minutes and I had a working key. The fact that they erased the lost one gave me real peace of mind.”
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